FAQs

We’ve compiled answers to some of the most common questions to help make your shopping experience smoother. If you don’t find the answer you’re looking for, feel free to contact us via the Contact page.

How can I place an order?

Ordering is simple! Browse our collection, add items to your cart and proceed to checkout. Follow the prompts to complete your purchase.

Can I change or cancel my order after placing it?

We process orders quickly, but if you need to make changes or cancel, please contact us within 24 hours of placing your order. We’ll do our best to accommodate your request if possible.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on the carrier’s website.

How long does shipping take?

Shipping times typically range from 7–20 business days, depending on your location and the product’s origin. You’ll find specific shipping estimates on the product page or during checkout.

How do I request a return or refund?

Please contact our support team with your order number and reason for return. Once approved, we’ll provide instructions on how to proceed.

When will I receive my refund?

Refunds are processed within 5–10 business days after we receive and inspect the returned item.

What payment methods do you accept?

We accept major credit cards, PayPal, ShopPay and other secure payment methods displayed at checkout.

Is my payment information secure?

Absolutely! We use industry-standard encryption to ensure your payment details are safe and secure.

Are your products authentic?

Yes! We work closely with reputable suppliers to offer high-quality, authentic products.

What should I do if I receive a defective or incorrect product?

Firstly, we’re sorry for the inconvenience. Please contact us immediately with your order number and a photo of the item. We’ll resolve the issue promptly.